The Cluster Manager role involves managing our high-level support properties, and staff in that area. Damien is one of quite a few long timers here at Interaction – having been with us for 11 years.
Damien is currently doing his PhD, researching how the NDIS is impacting the professional identity of managers working for NFPs. In his spare time, Damien can be seen driving his 3 teenagers around Sydney to their many social events.
Rachel has been with Interaction for two years. Her main responsibilities are: working alongside the people we serve, stakeholders, management and front line staff to oversee the operations of Interaction group housing facilities. She ensures her team provides high quality service, to create an empowering work environment that is performance driven with an engaged staff culture, and encourages teamwork through communication and innovation.
Rachel says what she loves most about her job is the challenge, but most importantly having impact. Seeing the people we support living the life they desire, achieving goals, learning new skills, growing and being happy. To support not only the people we serve, but the staff through challenges and obstacles to achieve positive outcomes.
According to Rachel, becoming Cluster Manager has been the biggest achievement in her professional career thus far. She has been working within the community services sector alongside people with a range of disabilities, mental health and early intervention for ten plus years. Straight out of high school with a fascination for mental health she completed her Bachelor degree in Social Science, then applied for a job in mental health and fell into disability instead. She has never looked back, and could never envision her life doing anything else.
Outside of work, given that Rachel’s favourite past-time is shopping – her local Westfields is probably where you will find her! She also enjoys sport, and tries to get in as much family/friend time as she can – especially if it involves a cheeky apple martini…
Panna started with Interaction 4 and a half years ago. In brief, responsibilities of a Program Coordinator include managing the supported accommodation program, ensuring the support requirements of the people we serve are being met and maintained.
Observing the growth and development of new participants once they have transitioned into the program is what Panna loves about her job. Panna has a Bachelor Degree in Community Welfare and is heavily involved in her church community, loves travelling and spending time with family and friends.
Toufic is one of Interaction’s invaluable House Managers who has been with us for over 10 years.
With a very impressive 26 years in the Disability sector, Toufic has even work in the Special Olympics as a coach, supporting and helping clients compete at an international level.
Given Toufic’s energetic history, it’s no surprise that his interests outside of the workplace are sports of all kinds (with a bit of heavy metal thrown in).
Aaron has been with Interaction since 2014, and has recently transferred into his new role of House Manager – High Support Accommodation. His main responsibilities within this role are (amongst other things) coordination of staff, rostering, providing support to clients to assist them with the daily aspects of their life in home setting.
Aaron loves working in the disability sector – watching the growth each participant accomplishes during various stages of their lives, while being supported by Interaction. The empowerment and courage each participant develops when they are overcoming barriers in their lives and achieving goals they are setting for themselves is a delight to see.
Aaron started his career in the disability sector with Interaction as a Social Educator, then moved into a Direct Support Coordinator role, and now to House Manager. The various roles have allowed him to gain a high level of industry knowledge and experience. During his time in the sector he has completed his Cert IV in Disability and Cert IV in Community Services.
Aaron enjoys spending time with his wife and two children. When Aaron is not at work he enjoys fishing, boating and bush walking with his family.
Beverley – Social Educator extraordinaire! With a Diploma in Disabilities and Support Coordination, Beverley provides drop-in support within one of our group accommodation homes.
Helping the people we serve by implementing strategies that support self-direct goals and encourages positive outcomes is something Beverley thrives on.
After 12 years at Interaction, the ongoing passion that Beverley has about her job and the people within her care is extremely inspiring.
Nina has a Bachelor of Social Science, majoring in Criminology, with a lot of practical experience in nursing homes and disadvantaged communities.
Nina has only been with Interaction for a short time as a Social Educator, how lucky we are to have her!
Making a difference to people’s lives is what Nina loves most about her job, and when she’s not taking care of others her other passions are painting and hiking.
Tracy has been with Interaction for 11yrs, working in different roles including Direct Support, Team Leader, Community Worker and Case Manager. Every day is different for Tracy, who has a number of participants all with varying degrees of complexities, this enables her to continuously learn and broaden her skills. She enjoys playing a role – no matter how small – to help the people we serve improve their quality of life.
Tracy has a Certificate III in Disabilities, Certificate IV in Workplace Training, plus an Assessment and a Certificate III in Business Administration. After 11 years in the disability sector, Tracy has a great understanding of what goes into valued support for participants. She loves spending time with her growing family and catching up with friends. Interior design is a passion, along with the great outdoors, she loves to make the most out of life!