Support Coordination Team

Helen Amos
NDIS Services Manager

Helen has been an invaluable part of the team for almost 20 years!  Part of Helen’s responsibilities include overseeing the intake and allocation of new participants and liaising with participants, families and other organisations when they are looking for a particular type of support. Helen loves seeing the people we serve reach their goals – such an important moment – it inspires us all to keep doing the things we do.

Helen holds a BA in Community Welfare, and a BA Honours 1st Class in Social Science.  Her passion of working with parents with intellectual disability inspired her research on ‘Parents with Intellectual Disability and the Child Protection Process’.  Outside of the workplace Helen has recently completed a 60km walk in just under 14 hours, helping to raise over $5000 for the Fred Hollows Foundation.  Helen loves hiking and history, she’s planning to combine these interests by hiking from one side of Britain to the other, on a history trail based on the Tudor period.


Sladjana Milic
Support Coordinator

Sladjana is another one of our wonderful Support Coordinators. Sladjana spent a year in a Direct Support role, before moving over to Support Coordination, where she has spent the past year helping participants and their families implement their NDIS plans. This involves liaising with and linking them to service providers that offer supports to meet their goals.  She loves meeting new participants and families, and getting to know them and their stories, helping people achieve their goals and seeing how much the support has a positive influence in their lives.

With a Bachelor in Social Sciences focusing on the community sector, Sladjana started at Interaction as a Social Educator, before progressing to Case Manager for Interaction’s Community Options Program, then on to Support Coordinator.  She spends all her free time with family and friends, as well as walking her beloved dog. Gym and yoga are two other hobbies Sladjana frequently attends to clear her mind.


Rula Hanna
Support Coordinator

Rula has been with Interaction for 7 years – the first 6 years providing Direct Support services and the past year as Support Coordinator.  Helping the people we serve to better understand the process of the NDIS, the funding given to them in their plan, and ensuring that they have what they need to live a fulfilled life, is what Rula is responsible for on a daily basis. She achieves this by liaising with funded and mainstream supports to ensure that the participants needs are met and funding is allocated correctly.

Working with very dedicated and supportive colleagues, Rula is proud to be part of such a great team of people.  She also enjoys meeting new people and helping them achieve their goals. It gives her a great sense of accomplishment and joy to know that she has helped someone be the best person they can be, and live life to its fullest.

Rula’s background is accounting, however after getting married and having children she knew she no longer had the passion for it. Since that time she has been employed by Interaction, and from the first day on the job as a Social Educator, knew that she had found a new passion – she’s never looked back.  As a busy mother of three beautiful children, most of her spare time is spent with them. Rula loves to bake, shop and spend time with my family.


Ashlea Grimley
Support Coordinator

Ashlea has been with Interaction for 6 years, starting as a Social Educator in High Support.  She has recently moved into the role of Support Coordinator.  Ashlea helps participants and their families navigate the NDIS, ensure they are maximising their plan, as well as liaising with all of their service providers.

Ashlea tells us the best part of her day is meeting with the participants, getting to know them and working out their goals. She gets great satisfaction when she’s able to ease the pressure they are feeling, and find solutions to situations that are causing added stress.

Previously Ashlea was in an advertising consultancy role, however she was looking for a profession where she could make more of a difference and help others, so decided to give disability support work a go while she worked out what she really wanted to do.  It turns out she loved working in the disability sector, so after completing a Diploma in disability Ashlea decided to do a Bachelor of Community and Human services, which will be completed during 2018.

Ashlea is a big fan of the outdoors, and spends a lot of time at the beach and parks with her family.  In addition to work and study, Ashlea is kept busy with her one year old boy and three year old girl, who share her love of music, and regularly attend concerts.


Dawn Searle
Support Coordinator

Dawn is Interaction’s newest recruit to the Support Coordination team.  Helping participants to understand their NDIS plans and helping them to work out what supports they need is very rewarding to Dawn.

She loves seeing her participants reach their goals and aspirations, knowing that she is making a difference in their lives and helping ease some of their pressure.

Dawn worked in admin and warehousing previously, and decided she wanted to do something different and help others in the community.  The past 6 years have seen Dawn working in the disability and aged care sectors – all not for profit organisations – starting in support worker roles and working her way up to team leader in home care.  Most recently she was Customer Care Manager for another disability service provider.

Dawn has completed Cert 3 in Disability, and has just started a Diploma in Community Services, due for completion in 2019.

Outside of the workplace, Dawn’s passion is cooking and entertaining family and friends.  She love music, going to concerts and seeing a good live band at the local pub.